Privacy Policy
The Miyajima Grand Hotel Arimoto (hereinafter referred to as “this Hotel”) has established the following guidelines as our privacy policy. We will implement the protection of personal information by creating a system for the protection of information, and ensuring that all employees are thoroughly aware of the importance of personal information protection and take the corresponding appropriate measures.
1. Acquisition of Personal Information
This Hotel will acquire personal information to the extent necessary to provide our services and in accordance with the purposes of use that we have clearly indicated or publicly announced to our customers.
- 【Personal information necessary to provide services】
- Name, address, telephone number, e-mail address, place of employment, and any other information requested at the time of the service, as well as nationality and passport number for foreign customers
2. Use of Personal Information
This Hotel will use your personal information for the following purposes:
- ◆ Providing services such as accommodation, meals, etc.
- ◆ Contact to confirm reservations, etc.
- ◆ Sales information such as sending promotional materials related to our products and services
- ◆ Other purposes to the extent necessary for our business operations
3. Provision of Personal Information
This Hotel will only entrust or provide the personal information of a customer to the extent necessary in the following cases:
- (1) When a customer requests this Hotel to make reservations or arrangements for sightseeing facilities, etc.
- (2) When necessary for business purposes with a travel agency used by the customer
- (3) When this Hotel outsources a part of our business, such as the sending of promotional materials, to an outside subcontractor
- (4) In case of emergency, such as sudden illness or injury, and it is difficult to obtain the customer’s consent
- (5) When legally required to provide the information
4. Management of Personal Information
This Hotel will take the necessary measures to prevent leakage, loss, or falsification of your personal information and manage it appropriately.
5. Disclosure, Correction, and Suspension of Use of Personal Information
When this Hotel receives a request from a customer for disclosure, correction, addition, deletion, suspension of use, or deletion of said personal information, this Hotel will respond to the request within a reasonable period of time after confirming the identity of the customer.
6. Compliance with Laws and Regulations and Review of This Policy
This Hotel will comply with Japanese laws, regulations, and other norms applicable to personal information in our possession, and will review and revise the contents of this policy as appropriate.
Cancellation Policy
Cancellation fees will be charged as follows, so please contact us as soon as possible in case of changes or cancellations. *The percentage (“%”) indicated is the ratio of the penalty charge to the basic room charge.
| no-show | the day | the day before |
2 days before |
3 days before |
4 days before |
5 days before |
6 days before |
7 days before |
8 days before |
14 days before |
15 days before |
30 days before |
|
| Up to 14 people |
100% | 50% | 20% | 20% | 20% | ||||||||
| 15-30 people | 100% | 50% | 20% | 20% | 20% | 20% | 20% | ||||||
| 31-100 people | 100% | 70% | 50% | 20% | 20% | 20% | 20% | 20% | 20% | 10% | 10% | ||
| 101 people or more |
100% | 70% | 50% | 25% | 25% | 25% | 25% | 25% | 25% | 25% | 15% | 10% | 10% |
| Up to 14 people |
15-30 people |
31-100 people |
101 people or more |
|
|---|---|---|---|---|
| no-show | 100% | 100% | 100% | 100% |
| the day | 50% | 50% | 70% | 70% |
| the day before |
20% | 20% | 50% | 50% |
| 2 days before |
20% | 20% | 20% | 25% |
| 3 days before |
20% | 20% | 20% | 25% |
| 4 days before |
20% | 20% | 25% | |
| 5 days before |
20% | 20% | 25% | |
| 6 days before |
20% | 25% | ||
| 7 days before |
20% | 25% | ||
| 8 days before |
10% | 25% | ||
| 14 days before |
10% | 15% | ||
| 15 days before |
10% | |||
| 30 days before |
10% |